• From whom did you physically purchase your Elixir Software?
  • If you are located in the U.K., from whom did you purchase your maintenance?

Click on the company name below to jump to the appropriate technical support section.

USA Canada Europe U.K.
Elixir
IBM
Océ
Xerox		 Elixir
Xerox		 Elixir CS Elixir CS
 
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Elixir Technologies
721 East Main Street
Ventura, CA  93001
Phone: (805) 641-5900
Fax: (805) 641-5920

The Elixir Customer Support Center provides technical assistance for Elixir users Monday through Friday from: 6:30 a.m. to 5 p.m. Pacific Standard Time. Before calling, make sure you have the following information available:

  • Your name
  • E-mail Address
  • Organization
  • Telephone number
  • Address
  • Name and version number of the Elixir Software
  • A complete description of the problem -- including any error messages displayed on your monitor or printed output.  More

Call (805) 641-5900 Ext. 3
 
A Technical Support Specialist will respond to your needs.
 

Elixir encourages you to use their E-Mail support:

As always, you can post your question on the ElixiGroup Web Board. You can also send them via email to:

       The ElixiGroup

... or FAX them to the ElixiGroup International Webmaster at (805) 641-5920. Make sure you include the info listed above!!

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IBM

If you purchased the software from IBM:

Contact your local IBM Rep. They are often a very good source of front line support. If they are not able to help resolve your problem, contact Elixir directly.

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Océ Printing Systems

Océ Printing Systems L. P.
5600 Broken Sound Blvd.
Boca Raton, FL 33487
USA
Telephone: (561) 997-3100
Fax: (561) 997-3352

If you purchased the software from Océ:

Contact your local Océ System Engineer. They are often a very good source of front line support. If they are not able to help resolve your problem, contact Elixir directly.

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Xerox Corporation

Xerox

If you purchased it from Xerox:

Contact YOUR Local Xerox Sales Rep or Analyst

If you need additional support, call the Xerox Support center at (800) 821-2797. Make sure you have a pencil and piece of paper ready when you call. Additionally, make sure you have your Serial Number ready.  

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Elixir Technologies CS
Chrudimska 2a
Praha 3 - Vinohrady
130 00
Prague

E-mail Europe_Support@elixir.com

Technical Support Number +420 2 72176 510

Before calling, make sure you have the following information available:

  • Your name
  • E-mail Address
  • Organization
  • Telephone number
  • Address
  • Name and version number of the Elixir Software
  • A complete description of the problem -- including any error messages displayed on your monitor or printed output.
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Xerox Canada

Xerox Canada

If you purchased it from Xerox:

Contact YOUR Local Xerox Sales Rep or Analyst

If you need additional support, call (800) 939-3769. Make sure you have a pencil and piece of paper ready when you call. Additionally, make sure you have your Serial Number ready. What?!?! You don't know your Serial Number? No problem, call (800) 327-9753, select option #2 and speak to Sharon Culbertson at Xerox. She will be able to help you. After you get the serial number, call (800) 821-2797 to reach Tech Support.

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